Roku is an astonishing device with the ability to replace cable TV.. It is a wonderful piece of hardware which gives you the entertainment all packed in a box that perfectly fits in the palm of your hand. But this device also has some issue that it confronts some time like freezing. When you encounter any issue with Roku setup, then you prefer to take the help of support center. But before that, you must try to have a soft reset If that doesn’t fix the issue, then you must go out for a hard reset.
This reset will just restart the device, no data will be affected due to this.
If your Roku is frozen, then you can try to reset it from your remote by pressing the following buttons and it will work on ever Roku model:
Home 5 times
Up 1 time
Rewind 2 times
Fast Forward 2 times
From Menus(newer models)
From the Home screen, select Settings > System > Power > System restart.
Press the reset button at the back or bottom of your device. Press and hold this button for one second and release it after that and your device will be reset successfully.
If none of the above soft reset works, then you can opt this one by disconnecting your device from a power outlet for 20 seconds. After that plug it again. You can also take Roku support.
The hard reset will clear all the settings from your device.
From Menu (newer models)
From the home screen, select the following depending upon your device:
Settings > System > Advanced system settings > Factory reset.
Settings > Factory reset > Factory reset > Yes.
Using Buttons(older models)
Remove all cables leaving the Power cord.
Press and hold the reset button which will be at the back or bottom of the device for about 20 seconds. In some models, you will need a paper clip for pressing the button.
Now Continue to hold the reset button, after that remove the Power cable from the back of the device.
Release the reset button and after that plug all of the cables back into the device.
After this Roku will be factory reset and take you through the setup and Roku activation process.
In case you face any issue then you can call Roku tech support number.